Accessibility Statement

Effective date: 17 April 2026  |  Last reviewed: 17 April 2026

Whitehead’s Butchers and The Edgworth Deli wants everyone in our community to be able to use our website easily — whether you are browsing our products, finding our opening hours, or getting in touch to place an order. This statement explains how accessible our website currently is and how to reach us if you need help.

Our commitment

We are a small, family-run business and we recognise that our website resources are limited — but we believe accessibility matters. We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard and will continue to make improvements as we are able.

Target: WCAG 2.1 Level AA

If you find anything on our website difficult to use, please contact us directly — we are always happy to help.

How accessible this website is

We have reviewed our website and can report the following on its current accessibility:

Working well
Plain language
Product and service information is written in clear, straightforward English.
Working well
Contact options
Customers can reach us by phone or in person as well as through the website.
Working well
Opening hours
Key information such as opening hours and location is clearly presented and easy to find.
Being reviewed
Images and photography
We are reviewing product and shop photography to ensure all images include descriptive alternative text.
Being reviewed
Colour contrast
We are checking text and background colour combinations to ensure they meet WCAG AA contrast requirements.
Being reviewed
Keyboard navigation
We are testing all menus and links for full keyboard-only operability.

Known limitations

We are aware that some parts of our website may not yet fully meet accessibility standards. These currently include:

  • Some product and shop images may not yet have fully descriptive alternative text
  • Some areas of the site may not yet meet the required colour contrast ratios
  • Some interactive elements may not be fully operable by keyboard alone

As a small family business we are working through these improvements as quickly as we are able. If something is preventing you from getting the information you need, please call or visit us directly.

Visiting us in person

In store

We understand that not everyone uses our website — many of our customers prefer to visit us in the shop, and we warmly welcome everyone through our door. If you have a disability, mobility difficulty or any other need that affects how you shop with us or access our premises, please don’t hesitate to get in touch before your visit and we will do our best to help.

For customers who are unable to visit in person, we are happy to discuss orders, product information and allergen queries by phone. We would always rather you called us than went without the information you need.

Allergen information

We are committed to making allergen information accessible to all customers. If you have a food allergy or intolerance and find it difficult to access product information through our website, please contact us directly by phone and a member of our team will be happy to advise you. We never want a barrier — digital or otherwise — to prevent a customer from getting the food safety information they need.

Alternative formats

If you need any information from our website — including product details, opening hours or policy documents — in an alternative format, please contact us and we will do our best to help. We aim to respond to such requests within 5 working days.

Browser and assistive technology support

Our website is designed to work with modern browsers including Chrome, Firefox, Edge and Safari, and should be compatible with commonly used assistive technologies such as screen readers and keyboard navigation tools. If you experience a compatibility issue, please let us know.

Reporting accessibility problems

If you find any part of our website difficult to use, or have a suggestion for how we can improve, please get in touch:

Whitehead’s Butchers and The Edgworth Deli

Edgworth, Bolton, Lancashire

Phone: 01204 852268

Website: whiteheadsbutchers.co.uk

We aim to acknowledge accessibility feedback within 2 working days and respond fully within 10 working days.

Enforcement

If you are not satisfied with our response to an accessibility concern, you can contact the Equality Advisory and Support Service (EASS):

This statement was prepared in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

Updates to this statement

We will review and update this accessibility statement at least once a year, or whenever significant changes are made to the website. The date at the top of this page reflects the most recent review.